Frequently Asked Questions
NeatCleats
The NeatCleats Original is, as the name suggests, our first version of the NeatCleats. It comes with a heavy-duty 10cm Carabiner and fabric strap. The Align is our most recent version. It works in the same way as the Original but with the added functionality of helping you align your cleats with the pedal axis and centerline marks that are on it. It also has the option of printed personalisation.
There are several cleat types and knowing which version you have is important. Watching this video is the best way to find out which version you have.
Yes, you can download the manual from this link -
NeatCleats Calibration tool
If you're in the EU, as long as your order is less than 150 Euro, you will NOT receive any additional duties or taxes.
The Speedplay Align, Wall, and Original will fit any version of Speedplay. The Alignment function on the NeatCleats Align will only work with the Zero Aero cleats
Returns and Shipping
Yes, definitely. You are welcome to request a refund within 14 days of purchase. You can download the returns form from this link: Returns Form
We ship internationally and offer free shipping options. The list below gives a breakdown of the costs, lead-times and free shipping options:
UK
Shipping cost is £3.24 and normally takes 2 - 5 days to deliver. Orders over £50 get free shipping.
EU
Shipping cost is £12.99 and normally takes 5 - 8 days to deliver. Orders over £75 get free shipping. There should be no duties charged on the shipment as we are part of IOSS and charge VAT at source.
USA and Canada
Shipping cost is £14.95 and normally takes 2 - 5 days to deliver. Orders over £75 get free shipping. Duties and taxes may apply depending on the area.
Rest of the World
Shipping cost is £24.95 and normally takes 2 - 5 days to deliver. Orders over £100 get free shipping. Duties and taxes may apply depending on the area.